Shipping policy
Last updated: August 15, 2026
Shipping Destinations
DSTIKE ships worldwide using YunExpress and its local delivery partners. Delivery availability may be subject to carrier limitations, customs regulations, or import restrictions in the destination country or region.
If we are unable to ship an order to your address, we will contact you and issue a full refund.
Order Processing and Dispatch
Orders are normally dispatched three times per week:
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Monday
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Wednesday
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Friday
Orders placed after a scheduled dispatch may be shipped on the next available dispatch day. Dispatch may be delayed during public holidays, major sales, or other periods of unusually high order volume.
Once your order has shipped, you will receive a shipping confirmation email containing the tracking number.
Estimated Delivery Time
Estimated delivery time is normally 7–14 days after dispatch.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, customs clearance, local postal services, weather, transportation disruptions, or other circumstances outside our control.
Remote areas may require additional delivery time.
Shipping Costs
Any applicable shipping charge will be displayed at checkout before payment. Shipping costs may vary depending on the destination, product type, package weight, and available delivery service.
Order Tracking
Most orders can be tracked through YunExpress:
Tracking information may take several days to appear after the parcel has been dispatched. After the parcel arrives in the destination country, final delivery may be completed by a local postal service or courier.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.
Unless specifically stated at checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient. DSTIKE cannot control or predict customs charges.
Customers are responsible for checking local import regulations before placing an order.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you need to change your address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
DSTIKE is not responsible for delivery failures caused by an incorrect, incomplete, or outdated address provided by the customer. If a parcel is returned for this reason, additional shipping fees may be required before it can be sent again.
Delayed or Lost Parcels
Occasional delays may occur due to customs inspections, weather, carrier disruptions, public holidays, or other circumstances beyond our reasonable control.
If your order has not arrived within 30 days after dispatch, please contact us with your order number. We will check the tracking information and investigate the shipment with the carrier.
If the parcel is confirmed lost or cannot be delivered within a reasonable period, we will offer either:
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A replacement shipment at no additional product cost; or
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A refund for the affected order.
A refund or replacement may not be available when delivery failed because of an incorrect address, refusal to pay applicable customs charges, failure to collect the parcel, or other circumstances caused by the recipient.
Parcels Marked as Delivered
If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, the building reception, the local post office, or the last-mile delivery carrier.
Please contact DSTIKE promptly if the parcel still cannot be found so that we can assist with an investigation.
Refused or Unclaimed Parcels
If a parcel is refused, left unclaimed, or returned because the recipient did not complete customs clearance, any refund will be processed only after the parcel has been returned to DSTIKE.
Original shipping charges, return shipping costs, customs fees, and other expenses incurred during the return may be deducted from the refund.
Contact Us
If you have any questions about shipping or need help with an order, please contact DSTIKE through our website’s contact page. Please include your order number and tracking number so that we can assist you more efficiently.