Refund policy

Last updated: August 15, 2026

This Return and Refund Policy applies to products purchased directly from https://dstike.com.

Purchases made through Tindie or another third-party marketplace are also subject to that marketplace’s return and dispute procedures.

Nothing in this Policy limits any mandatory consumer right that cannot legally be excluded or restricted.

1. Contact Us Before Returning a Product

Before returning any product, contact us at:

Email: dstike@dstike.com

Please include:

  • your order number;

  • the product name;

  • the reason for the return;

  • a description of any problem; and

  • relevant photographs or a short video, if the product is damaged, defective, or incorrect.

If a return is approved, we will provide return instructions and the applicable return address.

Do not return a product to the sender’s address printed on the shipping package unless we specifically instruct you to do so. Unauthorized returns may be delayed, refused, or lost.

2. Order Cancellations Before Dispatch

If you want to cancel or change an order, contact us as soon as possible.

Orders are normally dispatched every day except Saturday (China Standard Time).
 We will try to process cancellation requests received before dispatch, but cancellation cannot be guaranteed once an order has entered preparation or has been transferred to the carrier.

If an order is successfully cancelled before dispatch, we will refund the amount collected using the original payment method.

Once an order has been dispatched, it cannot normally be recalled. Any applicable return or statutory withdrawal procedure must then be followed.

3. Change-of-Mind Returns

Except where mandatory consumer law provides otherwise, DSTIKE does not offer voluntary returns or exchanges solely because:

  • you changed your mind;

  • you ordered the wrong product;

  • you no longer need the product;

  • the product is incompatible with equipment not listed as compatible;

  • you expected a function not included in the product description; or

  • you did not check the applicable laws in your country before ordering.

Please carefully review the product description, specifications, frequency support, included accessories, battery requirements, voltage requirements, and compatibility information before purchasing.

This restriction does not apply where applicable law gives you a mandatory right of withdrawal or cancellation.

4. Statutory 14-Day Right of Withdrawal

If the law applicable to your purchase gives you a statutory cooling-off or withdrawal right, including where applicable under European Economic Area or United Kingdom consumer law, you may withdraw from the purchase without providing a reason.

You must notify us within 14 calendar days after the day on which you, or a person designated by you, receives the product.

If products from one order are delivered separately, the withdrawal period generally begins when the final applicable product is received.

To exercise this right, send a clear withdrawal statement to:

Email: dstike@dstike.com

Include your name, order number, delivery date, and the products you wish to return. You may use the model withdrawal form at the bottom of this Policy, but it is not mandatory.

After notifying us, you must normally return the product within a further 14 calendar days.

5. Condition of Change-of-Mind Returns

You may inspect a product in the same way that you would reasonably inspect it in a physical store.

Returned products should include, where applicable:

  • the original product;

  • included cables and accessories;

  • antennas;

  • memory cards;

  • documentation;

  • packaging; and

  • any promotional items supplied with the order.

You are responsible for securely packaging the return.

Where permitted by law, we may deduct an amount reflecting any reduction in value caused by handling beyond what was reasonably necessary to inspect the product’s nature, characteristics, and operation.

Opening the package or performing a reasonable inspection does not automatically remove a statutory withdrawal right.

6. Return Shipping for Change-of-Mind Returns

Unless we expressly agree otherwise or applicable law requires us to pay, you are responsible for the direct cost of returning a non-defective product under a change-of-mind or statutory withdrawal request.

International return shipping can be expensive. Please contact us before sending the product so that we can provide the correct return instructions.

We recommend using a trackable shipping method and retaining proof of shipment. To the extent permitted by law, we are not responsible for a return lost or damaged because of inadequate packaging or the return carrier selected by the customer.

7. Refunds for Statutory Withdrawal

Where a valid statutory withdrawal right applies, we will refund the payments required by applicable law.

For withdrawal from an entire order, this normally includes the product price and the cost of the least expensive standard delivery method offered for that order. Additional costs for express or upgraded delivery are not refundable unless required by law.

Refunds will be issued using the original payment method unless you expressly agree to another method.

We will process the refund within the period required by applicable law. Where permitted, we may withhold the refund until:

  • we receive the returned product; or

  • you provide evidence that the product has been sent back,

whichever occurs first.

Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund.

8. Damaged, Defective or Incorrect Products

If a product arrives damaged, appears defective, is missing an advertised component, or is different from what you ordered, contact us as soon as reasonably possible.

For shipping damage or missing items, contacting us within seven days of delivery helps us investigate the issue with the carrier. This recommended period does not remove any longer mandatory legal right you may have.

Please provide:

  • your order number;

  • photographs of the shipping package;

  • photographs or video showing the product and problem;

  • a description of the test procedure;

  • the power supply, battery, firmware, and connections used; and

  • any other reasonable diagnostic information requested by our support team.

Keep the product and its packaging until the issue has been resolved.

9. Remedies for Verified Product Problems

Depending on the nature of the problem, available remedies may include:

  • troubleshooting and configuration assistance;

  • replacement components;

  • repair;

  • replacement of the product;

  • partial refund;

  • price reduction; or

  • full refund.

We may first offer troubleshooting, a repair, replacement parts, or a replacement product where this is reasonable and permitted by law.

If repair or replacement is impossible, cannot be completed within a reasonable time, or would cause significant inconvenience, you may be entitled to a price reduction or refund under applicable law.

For a verified defect, incorrect product, or shipping damage for which DSTIKE is responsible, we will pay or reimburse reasonable return-shipping costs where required by law. Please obtain our return instructions before shipping.

10. Legal Guarantees

DSTIKE does not provide a separate voluntary commercial warranty unless one is expressly stated on the relevant product page.

This does not exclude legal guarantees or statutory remedies that apply to defective, unsafe, misdescribed, or non-conforming goods.

Where applicable European Union consumer law applies, consumers generally receive a minimum two-year legal guarantee for goods that were defective or did not conform to the contract at delivery. National law may provide additional protection.

11. Damage Not Covered as a Product Defect

Free repair, replacement, or refund may not be available when the problem was caused by:

  • incorrect wiring;

  • reversed polarity;

  • short circuits;

  • an unsuitable power supply, charger, voltage, or battery;

  • use of damaged or incorrectly installed batteries;

  • water, fire, impact, crushing, or other physical damage after delivery;

  • operation outside the documented specifications;

  • incorrect assembly;

  • incompatible firmware or software;

  • removal, replacement, or damage of components;

  • unauthorized commercial modification;

  • misuse, abuse, or unlawful use;

  • failure to follow product instructions; or

  • normal wear or battery-capacity reduction consistent with the product’s age and use.

A modification does not automatically remove all legal rights. This exclusion applies only to the extent that the modification, misuse, or external damage caused or contributed to the reported problem.

We may request reasonable testing information to distinguish a manufacturing defect from incorrect configuration, wiring, software, or external damage.

12. Product Compatibility and Wireless Functions

A product is not considered defective solely because:

  • it is incompatible with a device, accessory, operating system, or firmware version that was not stated as supported;

  • a third-party firmware project changes or removes a function;

  • local radio regulations restrict use of a particular feature;

  • a network uses security protections that prevent a testing function from operating;

  • a 2.4 GHz product does not support 5 GHz networks;

  • a product requires technical setup described on the product page; or

  • performance differs because of antennas, interference, walls, network equipment, or environmental conditions.

This section does not apply when the product fails to meet a compatibility or performance claim expressly made in the product description.

13. Delayed or Lost Shipments

Orders are normally shipped using YunExpress and its local delivery partners. Estimated delivery times are explained in our Shipping Policy:

https://dstike.com/policies/shipping-policy

If tracking has not shown successful delivery within 30 days after dispatch, contact us with your order number and tracking number.

We will investigate the shipment with the carrier. If the shipment is confirmed to be lost, we will offer:

  • a replacement shipment; or

  • a refund.

A carrier investigation does not limit any mandatory right you may have concerning late delivery.

14. Tracking Shows Delivered but the Package Is Missing

If tracking shows that a package was delivered but you cannot find it, please first:

  • check with household members;

  • check with neighbours;

  • check reception, mailrooms, parcel lockers, and safe locations;

  • contact the local post office or delivery company; and

  • confirm that the shipping address on the order was correct.

Then contact us with the order number, tracking number, and any information provided by the local carrier.

We will assist with a carrier investigation. A refund or replacement will depend on the investigation, evidence of delivery, applicable law, and the circumstances of the case.

15. Incorrect or Incomplete Shipping Address

You are responsible for providing a complete and accurate shipping address.

If a shipment is returned because the address supplied with the order was incorrect or incomplete, we may offer to:

  • resend it after payment of reasonable additional shipping costs; or

  • refund the product price after the package is returned to us.

Where permitted by law, original shipping costs, return costs, customs charges, and other unrecoverable expenses may be deducted from the refund.

No deduction will be made when the address or delivery problem was caused by DSTIKE.

16. Refused, Unclaimed or Customs-Rejected Shipments

If a shipment is refused, left unclaimed, or returned because the recipient did not complete customs clearance or pay properly disclosed import charges, we may wait until the package is returned before issuing any refund.

Where permitted by law, we may deduct reasonable and documented:

  • original shipping costs;

  • return shipping costs;

  • customs duties;

  • carrier handling charges; and

  • other unrecoverable costs.

Do not refuse delivery as a method of return unless DSTIKE has instructed you to do so.

These deductions do not apply where the refusal or customs problem resulted from our error or where mandatory law provides otherwise.

17. Exceptions to Statutory Withdrawal Rights

Where permitted by applicable law, a statutory change-of-mind right may not apply to:

  • products made to the customer’s specifications;

  • clearly personalized products; or

  • digital content supplied electronically after delivery has begun with the customer’s prior express consent and acknowledgment that the withdrawal right will be lost.

A product is not treated as personalized merely because standard firmware was installed or a normal product option was selected, unless applicable law provides otherwise.

Defective or misdescribed products remain subject to applicable legal remedies.

18. Sale and Discontinued Products

A discounted, clearance, discontinued, or end-of-life product is not automatically excluded from remedies for defects or from mandatory consumer rights.

A disclosed characteristic, cosmetic mark, missing feature, or known limitation that was clearly described before purchase is not considered a defect solely because the customer later objects to that disclosed condition.

19. Refund Method

Approved refunds are normally returned to the original payment method.

We cannot control:

  • payment-provider processing times;

  • bank processing times;

  • exchange-rate changes; or

  • foreign-transaction and currency-conversion charges imposed by a customer’s bank.

If the original payment method is no longer available, contact us so that a legally permitted alternative can be arranged.

20. Fraudulent or Abusive Return Claims

We may refuse a return or refund where there is reasonable evidence of fraud or abuse, including:

  • returning a different product;

  • altering or removing identifying information;

  • submitting falsified evidence;

  • returning an empty package;

  • intentionally damaging a product; or

  • making repeated false non-delivery or defect claims.

This section does not restrict a customer from making a genuine complaint or exercising a lawful consumer right.

21. Contact

For cancellations, returns, refunds, damaged products, defective products, incorrect products, or missing shipments, contact:

DSTIKE
Email: dstike@dstike.com
Website: https://dstike.com

Please include your order number in all requests.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract and a statutory withdrawal right applies.

To: DSTIKE
Email: dstike@dstike.com

I hereby give notice that I withdraw from my contract for the purchase of the following product(s):

Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:

Signature, only if this form is submitted on paper: